RISE, formerly SVS - Living Safe, is a provider of professional family violence services. For more than 35 years, we have helped individuals and families seek and achieve real change to live
healthier and safer lives. We are an accredited service, approved by the Ministry of Social Development, the Ministry of Justice, and the Department of Corrections. We are a charitable NGO.
We work with people responsible for the family violence as well as people who experience it. It is only when we work with the entire whānau – including the perpetrator of the harm who also needs help – that everyone can develop sustainable ways of preventing future violence. A family-centred approach gives everyone a better chance of creating lasting change.
Our counsellors and social workers have significant education in their specialised fields. They undergo further on-the-job training with RISE to enrich their formal qualifications to specialise in this work.
RISE clients, regardless of gender and age, can take part in one-on-one counselling, specialised programmes for individuals or groups, ongoing education, and other services. Clients either self-refer or are mandated to attend our programmes. They come from all backgrounds and we ensure our staff reflect our community. We also deliver community education and training.
We serve communities in Nelson, Tasman, the West Coast, Marlborough and Kaikoura. Our primary office is in Nelson and we have an office in Motueka, both in the top of the South Island of New Zealand. We are a member of the National Network of Family Violence Services and participate in a daily local meeting working to prevent family harm.
RISE recognises the need to protect the information, understandings and circumstances relating to a client and will keep accurate information about a client in a secure place and have a clear
procedure stating how and when this information may be disclosed to others and steps taken when there is a notifiable breach.
RISE will keep accurate records and case notes on every contact with clients or services in a safe and secure place, will specify when and how client information may be disclosed to others and
will be aware of and comply with requirements under the Privacy Act 2020, Family Violence Act 2018 and the Oranga Tamariki Act 1989 and any other legislation that from time to time relates to the
rights of clients.
The Family Violence Act 2018 and Oranga Tamariki Act 1989 will override aspects of the Privacy Act regarding sharing information where our obligations require us to share information in family violence situations
All request for clients requesting their files needs to come through the General Manager. The General Manager is responsible for releasing any information held by the organisation.
Individual clients are entitled to correct any personal information by
Storage of information:
All information pertaining to individuals whether, staff, volunteers or clients shall be kept in secure locked areas to which only relevant people shall have access. This includes internal and external reports that identify individuals. Client files are kept on EXESS CMS. When client files are ready for closing any paper files will be loaded onto the electronic client file and paperwork shredded.
The agency shall not keep personal information longer than is necessary.